Privacy Policy

Last Updated: 01/07/2025

Welcome to SmartStudentVisit.rw ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform and services.

1. Information We Collect

a) Information You Provide Directly

• Parent/guardian name
• Student name
• School name
• Contact number
• Reason for visit or pickup
• Preferred date and time of visit/pickup
• Any additional notes you choose to include

b) Automatically Collected Data

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access

2. How We Use Your Information

We use your information to:

• Process and forward your visit/pickup requests to the appropriate school
• Allow schools to review and approve/reject requests
• Let you check the status of your request using your phone number
• Improve our services and user experience
• Send important updates or notifications related to your requests

We do not sell or share your personal data for marketing purposes.

3. Sharing of Information

We only share your personal information with:

• Your designated school, for the purpose of reviewing and managing your visit or pickup request.
• Service providers, who help us operate and maintain the platform (e.g., hosting, security).
• Authorities, only if required by law, regulation, or legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, please note that no system is completely secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes or enforce our terms

You may request deletion of your data at any time (see Section 8).

6. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance your experience and collect usage statistics. You can choose to disable cookies in your browser settings, but this may affect functionality.

7. Children’s Privacy

Our platform is intended for use by parents, guardians, and schools. We do not knowingly collect personal information from children under 13 without verified parental consent.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain types of data processing

To exercise any of these rights, please contact us at support@smartstudentvisit.rw.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the website or through other appropriate means.

Please check this page regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

SmartStudentVisit.rw
Email: info@smartstudentvisit.rw
Phone: 25 0791904250